In our series on the new build property development customer life cycle, we look at the impact of digital and how technology is changing the customer buying experience. We break down the customer journey and describe each step and how it may be supported using technology whether it is acquired or developed. — Beyond customer care Developers generally lose touch with owners after the snagging period is complete. For many developers this removes their burden of having to provide support and allows them to focus on their next development.

In our series on the new build property development customer life cycle, we look at the impact of digital and how technology is changing the customer buying experience. We break down the customer journey and describe each step and how it may be supported using technology whether it is acquired or developed. — Creating communities Looking at the volume developers annual reports it is clear many have an emphasis on developing “communities” not just developing homes. Some will facilitate local consultation to get buy-in from the existing surrounding community. Some will organise events for their sites after completion.

In our series on the new build property development customer life cycle, we look at the impact of digital and how technology is changing the customer buying experience. We break down the customer journey and describe each step and how it may be supported using technology whether it is acquired or developed. — Managing quality One of the key areas that affects a developers reputation is handling of defects or snags. The volume of snagging issues varies greatly between developers and this is not always an indicator for poor quality as the issue can be related also to poor handovers or misunderstanding on the owners…

In our series on the new build property development customer life cycle, we look at the impact of digital and how technology is changing the customer buying experience. We break down the customer journey and describe each step and how it may be supported using technology whether it is acquired or developed. — The “big day” From a customer perspective the handover day / process is the culmination of several months / weeks of a buying process and the realisation of a key life stage whether that is just to get onto the property ladder, have space to create a family, to retire or simply to…

In our series on the new build property development customer lifecycle, we look at the impact of digital and how technology is changing the customer buying experience. …

In our series on the new build property development customer lifecycle, we look at the impact of digital and how technology is changing the customer buying experience. …

In our series on the new build property development customer lifecycle, we look at the impact of digital and how technology is changing the customer buying experience. …

In our series on the new build property development customer lifecycle, we look at the impact of digital and how technology is changing the customer buying experience. …

In our series on the new build property development customer lifecycle, we look at the impact of digital and how technology is changing the customer buying experience. …